In command-and-control working environments, time is of the essence. When operators are dealing with natural disasters, 911 responses or any emergency situation, they have only minutes, if not seconds, to view, assess and act. More specifically, a 911 dispatcher must quickly determine where the situation occurred and whom to send to help (fire truck, ambulance, police and so on). With an estimated 240 million 911 calls made each year, one would think the process would be efficient and streamlined. But it usually requires several different computer systems with various legacy infrastructures, which takes up a lot of time and resources. Dispatchers must manage multiple processes simultaneously on multiple networks, all while speaking to the (in some cases frantic) caller over the phone. Since they’re usually alone working 12-plus-hour shifts, this uncomfortable, high-stress workflow is anything but streamlined. The lack of man power, reliability and connectivity all create a lag in response time, leading to a slower reaction to dangerous and potentially life-threatening situations.